Help & FAQs

For non custom orders

If all items are in stock, your order can be dispatched the same day if placed before 2pm. After this time it will be dispatched on the next working day. The delivery time and same day dispatch deadline varies depending on the service chosen and the delivery location

Customised orders 

Depending on our current workload and the complexity of your order the average lead time is 7-10 working days.

We offer free UK Mainland delivery for orders over £75

For orders below £75 (ex.vat) we offer services via Royal Mail, DPD and DHL.

See our Shipping page for further details and pricing

Plain (non custom)

We stock many of our biggest brands in our warehouse. Orders placed before 2pm will be sent out on our 24 hour next day service. We may need to order specific items from our suppliers and this could take up to 48-72 hours 

Customised orders 

Depending on our current workload and the complexity of your order the average lead time is 7-10 working days. All customised orders with new logos or design work require your approval before we go into production. Our team will email you the proof within 2 working days of receiving your order. 

Please note: any delay in approval or changes to the design work may push back your completion date.

You will be provided with an estimated completion (delivery) time on your order confirmation. We will always aim to deliver your order on or before this date where possible. We will communicate any delays via email.

Urgent orders

Please contact us if you have an order which is required for a specific event or date and we will try to help where possible. There may be a surcharge depending on the nature of your order and how busy we are at the time.

TrueFit stocks a wide range of workwear but sometimes not every item is in stock in every colour and size. We are happy to take orders for items that are out of stock and will aim to deliver the desired item as quickly as possible. You will be notified if an item you are ordering is unavailable during the checkout process. We will then contact you within 1 working day with the options. You can wait for the item to be available, choose a similar product or cancel the item from the order.

Please be aware that orders which have an out of stock item will be delayed until we know how you wish to proceed.

Unfortunately, we are unable to make any changes to your order once we have gone into production. If you realise that you have made an error let us know as early as possible and we will try to help. This includes changing the items or sizes, amending delivery/billing address, changing shipping method.

We will always check completed orders before we pack them. If however there is an issue with your order please let us know as soon as possible so we can investigate and rectify any mistakes

As part of our customisation process we have an upload option for each product. If you are ordering multiple garments to be decorated with the same logo you only need to upload the logo once.

To ensure your logo is of the highest quality we require an EPS, TIFF or AI File. If you do not have access to these formats please send over a pdf, png or jpeg. Our artwork team will review the quality of the file and will advise if any further design work is required and if there will be an additional charge. Click here to see more information on our Artwork Guidelines. 

You will receive your artwork proof via email within 2 working days. This must be approved before any production can be carried out. TrueFit are not responsible for errors once approval is accepted and permission for production has been given.

We accept all major credit and debit cards including: VISA, VISA Debit, VISA Electron, MasterCard, Maestro, American Express and PayPal.

If you prefer to pay via BACs please contact our sales office and they will be able to help you

All prices on the website include VAT by default. If you wish to see prices without VAT included we have a toggle at the top of each page.

If you have received a discount code this can be entered at the checkout stage of your order, make sure you click apply code this will then change your order total to reflect the discount associated with your code. 

Discount codes cannot be used alongside other promotions, bundles or on our sale/clearance lines. Only one discount code can be used per order. However, the free UK Mainland delivery will still be applied automatically if your order is over £75 (ex vat) after the applied discount.