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    Quick & easy customisation


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Terms & Conditions

Terms and Conditions for TrueFit Workwear Website

1. Acceptance of Terms

By accessing or using the services provided by TrueFit Workwear ("the Company") through its custom workwear website ("the Website"), you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please refrain from using the Website.

2. Ordering Process

2.1. Customisation:
- All orders placed through the Website are subject to acceptance. We reserve the right to refuse or cancel an order for any reason, including but not limited to product availability, errors in pricing, or suspicion of fraudulent activity.

- The Website allows users to customise workwear items with specific designs, logos, and text.

- Users are responsible for ensuring the accuracy of customisation details provided during the order process.

- Customised workwear orders are final and cannot be modified, cancelled, or returned once production has started. It is the responsibility of the customer to ensure accuracy in sizing, design specifications, and other customisation details.

2.2. Order Confirmation:
- Upon placing an order, users will receive an order confirmation via email.
- The order confirmation does not signify acceptance of the order; it is a confirmation that the order has been received.

2.3. Acceptance of Order:
- Orders are subject to acceptance by the Company. Acceptance will be confirmed through a separate email, including shipment details.


3. Pricing and Payment

3.1. Prices:

- Prices for products are as listed on the Website and are subject to change without notice.
- All prices are in GBP and inclusive of taxes unless otherwise stated.

3.2. Payment:
- Payment must be made in full at the time of placing the order.
- The Company accepts various payment methods, as specified on the Website.

4. Shipping and Delivery

4.1. Shipping:
- Shipping costs are calculated during the checkout process and are calculated based on the delivery destination and the weight of the order.
- Customers are responsible for all shipping charges unless otherwise stated.
- The Company aims to process and ship orders promptly, but delivery times may vary.

4.2. Delivery:
- Estimated delivery times are provided for guidance purposes only and are not guaranteed. Delays may occur due to factors beyond our control.
- The Company is not responsible for delays caused by third-party shipping carriers.

5. Returns and Exchanges

5.1. Returns:
- Returns are accepted within 30 days of receiving the order.
- Customised items, including personalised workwear, are non-returnable and non-refundable unless they are defective or incorrect due to an error on our part.

5.2. Exchanges:
- Exchanges are subject to product availability.
- Customers are responsible for return shipping costs unless the Company is at fault.

6. Intellectual Property

6.1. Custom Designs:
- Any logos, designs, or trademarks provided by the customer for customisation must not infringe on the intellectual property rights of any third party. By providing such materials, the customer assumes all responsibility for any legal consequences.
- The Company reserves the right to refuse any order containing potentially infringing content.

6.2. Website Content:
- All content on the Website, including text, images, and logos, is the property of the company and may not be used or reproduced without our express written permission.

7. Data Collection
- We collect and process personal information in accordance with our Privacy Policy. By using the Website, you consent to the collection and use of your personal information as described in the Privacy Policy.

8. Limitation of Liability

8.1. Disclaimer:
- The Company is not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use of the Website or the products sold.

9. Governing Law

9.1. Jurisdiction:
- These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

10. Contact Information

10.1. Customer Support:
- For inquiries or assistance, contact customer support at sales@truefitworkwear.co.uk or 0151 608 6912.

By using the Website, you acknowledge that you have read, understood, and agree to these terms and conditions. The Company reserves the right to update or modify these terms at any time without prior notice. It is your responsibility to review the terms periodically. Continued use of the Website constitutes acceptance of any changes.

Last updated: 1st December 2023